Enrolment and Refunds Policy

  1. COURSE
    1.1 ETC will make every effort to inform students of changes in course arrangements, but reserves the right to make changes in course details and fees without prior notice.

    1.2 ETC reserves the right to decline any student enrolment.
    1.3 ETC shall not be liable if for any reason the published courses cannot be offered.
    1.4 If fewer than 6 students enrol for any course it may be cancelled and all your fees will be refunded.

  2. PAYMENT OF FEES
    2.1 All fees are calculated in complete weeks and any part week is counted as a complete week. No compensation is given for Public Holidays when the school is closed.
  3. CANCELLATION AND REFUNDS POLICY

    Less than 3 months

    3 months and greater

    Type of Student

    International Student

    Domestic Student

    International and Domestic Students

    Course
    length

    Less than 5 Weeks

    Between 5 and 12 weeks

    2 days or less

    More than 2 days, less than 5 weeks

    More than 5 weeks, less than 3 months

    13 weeks and greater

    Withdrawal period

    Up until the end of the 2nd school day of the course

    From the 3rd school day onwards

    Up until the end of the 5th school day of the course

    From the 6th school day onwards

    None

    Up to the end of two calendar days of the course commencing

    Up to the end of five calendar days of the course commencing

    International
    Up until the end of the 10th school day

    Domestic
    withdrawal occurs up to the end of the eighth day after the start of a course

    International
     From the 11th school day onwards

    Amount of
    refund

    50% of total fees paid

    No Refund

    75% of total fees paid

    No Refund

    No Refund

    Director’s discretion

    A minimum of 50% of the amount the student paid in respect of the course

    A minimum of 75% of the amount the student paid in respect of the course

    International
    the PTE may deduct up to 25 per cent of the fees paid, provided the PTE incurred costs to this amount and can justify these costs

    Domestic
    Full refund, less administration costs of up to 10% of the total fee or $500 whichever is the lesser

    No Refund

    Director’s discretion

    3.1 No refunds will be made when international students are asked to leave the school because they fail to comply with the school regulations.
    3.2 In the ‘no refund’ situations identified in the table, the Director reserves the right to make part refunds in exceptional circumstances.
    3.3 Course Closure: If ETC is no longer delivering or is capable of delivering a course, the student enrolled will be entitled to receive a refund of the balance of the student fees held by the trustee, which have not already been paid to ETC.

  4. Trust Account
    ETC has arranged for the Public Trust to hold fees in accordance with s236A(2)(a) Education Act 1989.
  5. Public Liability
    ETC holds public liability and contents insurance with NZI.
  6. ETC Liability
    6.1 The school shall not be liable if the services we state we offer cannot be provided for reasons beyond our control.
  7. Recognition of Prior Learning
    7.1 During the enrolment, you will be interviewed to determine your previous education. Recognition of your previous learning may be accredited to your studies.
    7.2 For students who would like additional Recognition of Prior Learning, please request a copy of the RPL form.
  8. RE-ASSESSMENT and APPEALS PROCEDURE
    Students who are unhappy with their academic results may approach their tutor or the Academic Director for a reassessment of their results. If the student is still unhappy with the assessment they may use the grievance and complaints procedure which is included in the enrolment information pack.

  • CODE: English Teaching College
    ETC has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at https://www.education.govt.nz/further-education/information-for-tertiary-students/code-of-practice-pastoral-care-domestic-tertiary/

  • IMMIGRATION
    Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through the New Zealand Immigration Service, and can be viewed on their website at http://www.immigration.govt.nz.

  • ELIGIBILITY FOR HEALTH SERVICES
    Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly-funded health services are available through the Ministry of Health, and can be viewed on their website at http://www.moh.govt.nz.

  • ACCIDENT INSURANCE
    The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at http://www.acc.co.nz.

  • MEDICAL & TRAVEL INSURANCE
    International students must have appropriate and current medical and travel insurance while studying in New Zealand.

  • ETC is registered with NZQA
    Category 1 provider, highly confident in educational performance and highly confident in capability in self-assessment

English Teaching College is the trading name for Education & Training Consultants New Zealand Ltd.